dreajili FAQ – Your Questions, Answered

KYC stands for Know Your Customer. dreajili is required by PAGCOR regulations and the Philippine Anti-Money Laundering Act (AMLA) to verify the identity of all players before processing withdrawals. You'll need to submit a clear photo of a valid government-issued ID — accepted documents include a Philippine passport, SSS ID, UMID, driver's license, or PhilSys National ID. KYC verification is typically completed within 24 to 48 hours on business days.

No. dreajili strictly enforces a one-account-per-player policy. Creating multiple accounts — whether under the same name or different names — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function on the dreajili login page rather than creating a new account.

Go to the dreajili Login page and click "Forgot Password." Enter the email address registered to your account and dreajili will send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. Still having trouble? Contact our support team at [email protected] and we'll help you regain access.

You can request account closure at any time by contacting our support team at [email protected]. Before closing your account, any remaining balance will be returned to your registered payment method. Please note that if you are closing your account due to a gambling concern, dreajili's self-exclusion tool may be a more appropriate option — it provides stronger protections and is processed as a priority.

Most dreajili deposits are credited to your account instantly — especially GCash and PayMaya transfers. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours, and slightly longer on weekends or Philippine public holidays. If your deposit hasn't appeared after 60 minutes, contact our support team with your transaction reference number and we'll investigate right away.

To withdraw from dreajili, log in to your account, go to the Cashier section, and select "Withdraw." Choose your preferred payment method, enter the amount you wish to withdraw (minimum ₱500), and confirm the request. Withdrawals are processed within 24 hours on business days. GCash and PayMaya withdrawals are typically the fastest. Note that your KYC verification must be completed before your first withdrawal can be processed.

dreajili does not charge any fees for standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees depending on your account type and the transfer method used. We recommend checking with your payment provider for their current fee schedule. dreajili will always display the exact amount you will receive before you confirm a withdrawal.

The minimum deposit on dreajili is ₱100, making it accessible for players across all budgets. The maximum single deposit amount varies by payment method — GCash and PayMaya follow their own per-transaction limits set by BSP regulations, while bank transfers via BPI, BDO, and Metrobank may allow higher amounts. For VIP players, higher deposit limits may be available. Contact our support team at [email protected] for details on your specific account tier.

A wagering requirement (also called a playthrough requirement) means you need to bet a total amount equal to the bonus multiplied by the wagering factor before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before that bonus converts to withdrawable cash. Different dreajili games may contribute different percentages toward clearing the wagering requirement — slots typically contribute 100%, while table games may contribute less.

Yes. If you've claimed a dreajili bonus but no longer wish to complete the wagering requirements, you can forfeit the bonus by contacting our support team. Please note that forfeiting a bonus means the bonus funds and any winnings generated from those bonus funds will be removed from your account. Only your original real-money balance (minus any bets placed with real money) will remain. We recommend reviewing bonus terms carefully before claiming.

Yes — dreajili regularly runs reload bonuses, cashback offers, and seasonal promotions for existing players. Filipino players can also earn loyalty points through regular play, which can be redeemed for bonus credits or other rewards. VIP players in Makati, Quezon City, and across the Philippines enjoy exclusive perks including higher withdrawal limits, dedicated account managers, and priority support. Check the promotions section of your dreajili account for the latest active offers.

All dreajili games use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing laboratories. Live casino games on dreajili are streamed from licensed studios with professional dealers, adding an additional layer of transparency. dreajili is committed to fair play for every Filipino player on our platform.

Absolutely. dreajili is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required, though a dedicated app may be available depending on your region. The dreajili mobile experience is designed to be smooth and responsive, whether you're playing on a budget Android phone or the latest iPhone. A stable internet connection (4G/LTE or Wi-Fi) is recommended for live casino games.

RTP (Return to Player) is the theoretical percentage of wagered money that a slot game pays back to players over a large number of spins. dreajili's slot library features games with RTPs typically ranging from 94% to 97%, depending on the title and provider. The RTP for each game is displayed in the game's information or paytable section. Remember that RTP is calculated over millions of spins — it does not guarantee individual session results.

If you suspect unauthorised access to your dreajili account, act immediately: change your password using the "Forgot Password" function on the login page, then contact our support team at [email protected] to flag the issue. Our security team can temporarily freeze your account while the investigation is underway. Never share your dreajili password with anyone — our staff will never ask for your password via email or chat.

No. dreajili does not sell, rent, or trade your personal data to third parties for marketing purposes. We only share data with trusted service providers who assist in operating our platform (such as payment processors and KYC verification services), and only to the extent necessary to deliver those services. We may also share data when legally required by PAGCOR, the AMLC, or other Philippine regulatory bodies. See our Privacy Policy for the full breakdown.

Log in to your dreajili account, go to Account Settings, and select the "Responsible Gaming" tab. From there you can set daily, weekly, or monthly deposit limits, activate a cooling-off period (24 hours to 30 days), or request self-exclusion for 6 months, 1 year, 3 years, or permanently. All limit reductions take effect immediately; limit increases require a 7-day cooling period. For more details, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, dreajili encourages you to seek help. PAGCOR operates responsible gaming programmes and player protection resources for Filipino players. You can also contact the National Center for Mental Health (NCMH) in Mandaluyong City, or reach the Department of Health's mental health support line. dreajili's own support team is available 24/7 at [email protected] — we can help you activate any responsible gaming tool or point you toward professional resources, no judgment at all.